In the U.S. and Canada, Starbucks has been enforcing a series of changes that customers may have noticed on Monday, January 27th, 2025. These updates highlight the company’s commitment to improving the customer’s overall experience in their cafes.
One of the most looked forward-to initiatives is the introduction of free refills for customers who chose to dine-in. Now, customers who choose to enjoy hot-brewed or iced coffees, in addition to hot or iced teas, will be able to refill their drinks at no extra charge. This service applies to beverages served either coffee mugs or glasses. It’s important to note that drinks like cold brews, lemonades, flavored iced teas, or refreshers will not be included in this initiative.
In addition to the free refills, Starbucks has also announced the return of condiment bars for its locations. This means that customers will be allowed to serve themselves with more creamer and milk, as well as a variety of sweeteners.
The chain has additionally made updates to its ‘Coffeehouse Code of Conduct.’ To make a comfortable atmosphere for visitors, the company has limited the use of bathrooms, patios, and cafe areas for only paying customers. This policy adjustment is designed to offer people who purchase a clean and safe space.
Starbucks is also rolling out a new loyalty perk for Starbucks Rewards members. Starting this month, customers who bring their own reusable cups will earn an extra 25 Bonus Stars per transaction. This initiative aligns with the company’s broader commitment to reducing waste and promoting sustainability.